Fitzdares Casino Terms and Conditions

Welcome to Fitzdares Casino. These Terms and Conditions govern your use of our website, mobile app, and all betting and gaming services we provide. By registering an account or placing a bet with us, you agree to be bound by these terms in full. We encourage you to read this document carefully before using our platform. At Fitzdares, we operate under strict regulatory frameworks to ensure a safe, fair, and transparent experience for every customer.

1. About Us and Regulatory Information

We are Fitzdares Limited, a company registered in England and Wales under company registration number 05478072. Our registered office is at 27 Old Gloucester Street, London WC1N 3AX. At Fitzdares Casino, we are licensed and regulated by the UK Gambling Commission under account number 400, licence reference 000400-R-103839-019, authorising us to provide remote betting and casino services to customers in Great Britain.

For customers in the Republic of Ireland, our Fitzdares sportsbook operates under remote bookmaker's licence number 1015927, issued by the Irish Revenue Commissioners under the Betting (Amendment) Act 2015. Our Terms of Use are intended to be fair and compliant with the Consumer Rights Act 2015. Fitzdares Limited acts as the merchant of record for this website and processes all debit card payments directly.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

Our services are available exclusively to customers aged 18 or over who are resident in Great Britain, Northern Ireland, or the Republic of Ireland. At Fitzdares Casino, we carry out automated third-party identity and age verification checks at the point of registration. If we are unable to verify your age electronically, we will require documentary evidence before allowing you to gamble. You must also be physically located in Great Britain, Northern Ireland, or the Republic of Ireland at the time of placing any bet.

2.2 One Account Policy

We permit only one account per customer. Opening more than one account may result in the suspension or permanent closure of all accounts associated with you. In such cases, we reserve the right to void all settled and unsettled bets. Our Fitzdares betting platform uses this policy to protect the integrity of our services and to comply with responsible gambling requirements.

2.3 GAMSTOP and Self-Exclusion

We are registered with GAMSTOP, the national self-exclusion scheme. No account may be opened or maintained if you are currently registered with GAMSTOP. Additionally, under clause 22 of our General Terms, you may request self-exclusion directly with us at any time. We take our duty of care seriously and will act promptly on all self-exclusion requests.

3. Restricted Territories

Our services are designed for customers in Great Britain, Northern Ireland, and the Republic of Ireland only. Customers must not use our Telephone Betting Service or Text Betting Service while physically located in any of the Restricted Territories listed in Appendix 1 of our Terms of Use. These include, but are not limited to: the United States, Russia, China, France, Germany, India, and numerous other jurisdictions. Transactions made from a Restricted Territory may be declined and will be recorded. It is your responsibility to ensure you comply with local laws regarding online gambling.

4. Deposits and Payments

4.1 Accepted Payment Methods

At Fitzdares, we accept payments via debit cards only — including Visa, Visa Debit, Mastercard, Visa Electron, and Maestro, as well as Apple Pay. Bank transfers are accepted only where specifically agreed in writing. We do not accept credit cards or e-wallets. We do not charge any fees for deposits. The minimum deposit amount we will accept is £10.00, and your account is available for gambling as soon as the deposit transaction is confirmed.

4.2 Currency

Our primary currency is GBP (£). We do support multi-currency accounts, and where applicable, casino promotions are denominated in £ or €. Any exchange-rate fees charged by your bank or card issuer are not our liability. Please consult your bank for details on international transaction charges.

5. Withdrawals

5.1 Withdrawal Conditions

Our Fitzdares Casino platform processes withdrawals in accordance with our closed-loop policy. This means that funds deposited via a debit card will be returned to that same card, and funds deposited via bank transfer will be returned to the originating bank account. If your deposit card has expired or cannot be credited, you must make a new deposit using a valid card registered in your name before we can process a withdrawal to it.

Before we process any withdrawal, we require: (a) all payments to have cleared without chargebacks or reversals; (b) all anti-money laundering identity checks to be completed; and (c) full compliance with these Terms. The minimum withdrawal amount is £10.00, except when closing your account entirely.

5.2 Fitzdares Withdrawal Time

We aim to process withdrawals within 24 hours of a valid request. However, actual Fitzdares withdrawal time to your card may vary depending on your bank or card issuer's processing schedule. If funds do not reach your debit card within a reasonable time, we ask that you contact our customer services team. Additional verification may occasionally be required, which can cause further delay.

5.3 Anti-Money Laundering

We take our AML obligations seriously. We may require documentation confirming the source and legitimacy of funds before processing a withdrawal of unspent or unused deposits. We reserve the right to suspend accounts and withhold funds if requested information is not provided. Suspicious transactions may be reported to the National Crime Agency in line with our legal obligations.

6. Maximum Payouts

Our Fitzdares Casino applies the following maximum payout limits, regardless of stake:

Casino (standard games): Maximum winnings of £100,000 (or equivalent) per single betting round, and £500,000 in any 7-day period. This cap does not apply to progressive jackpot slots, table games, or instant win games, or where a specific game or promotion advertises different limits.
Sports: Maximum aggregate winnings of £1,000,000 per calendar day (00:00–23:59), or £250,000 for online bets placed on a single day.
Market-specific maximum payouts are detailed in the Schedule to our Terms of Use.

7. Casino Games and Services

Our Fitzdares online casino offers a broad range of gaming categories, including slots, progressive jackpot slots, table games, instant win games, scratch cards, and live casino. We also operate a full sportsbook, virtuals, esports, and fantasy sections. Our platform is accessible via the website (desktop and mobile), the Fitzdares App (available on the Apple App Store and Google Play), as well as our SMS Text Betting Service, Email Betting Service, and Telephone Betting Service.

At Fitzdares Casino, we partner with leading providers including Playtech and Pragmatic Play to deliver high-quality gaming experiences. Live scores, elapsed time, and video feeds displayed on our site are sourced from third-party providers and may be delayed or inaccurate. We do not accept liability for bets placed in reliance on such data.

8. Promotions and Bonuses

8.1 General Promotion Rules

All promotions offered at Fitzdares Casino are limited to one per person, IP address, household address, and/or household. We reserve the right to exclude any customer from selected promotions at our sole discretion without providing reasons. Only one bonus may be active at a time; additional pending offers will not activate until the current bonus wagering is fully completed.

8.2 Wagering Requirements

Wagering requirements apply to every bonus we offer. A withdrawal request made while bonus wagering is incomplete will invalidate the bonus and all associated winnings. Funds, including any initial deposit, cannot be withdrawn until all wagering requirements are satisfied. Bonus wagering contributions are as follows:

Slots: 100%
Scratch Cards: 100%
Progressive Jackpot Slots: 0%

8.3 Available Offers

We offer a range of promotions including the Fitzdares Casino bonus known as the Friday Rebound, which provides eligible members with 5% back on weekly net casino losses, credited as a Casino Bonus up to £/€10 (or up to £100 for qualifying members). We also offer our Lucky Rush Leaderboards in partnership with Playtech, and the Drops & Wins promotion in partnership with Pragmatic Play. Sports offers include odds boosts and accumulator bonuses. Full terms for each promotion are published on our website and must be read in conjunction with these General Terms.

9. Responsible Gambling

At Fitzdares, we are committed to providing a safe gambling environment. We offer tools including deposit limits, session limits, and self-exclusion options. We are integrated with GAMSTOP and support the national self-exclusion scheme. If you feel that gambling is becoming a problem, we urge you to contact our team or visit our Safer Gambling page. Further information and support is available at begambleaware.org and gamcare.org.uk.

10. Customer Support

Our customer support team is staffed by expert sports brokers available every day from 08:00 to midnight (UK time), with a target response time of two minutes. You can reach us via the following channels:

Phone: 020 3238 3000
Text: 07492 882213
Email: bet@fitzdares.com
Live Chat: Available via the iOS app only

Our brokers are also able to price bespoke bets on request. For common queries, please visit our FAQ page.

11. Governing Law and Amendments

These Terms and Conditions are governed by the laws of England and Wales. English is the reference language for all our terms; in the event of any conflict between translations, the English version is conclusive. We reserve the right to amend these terms at any time. We will notify you of material changes in advance where required by law or regulation. Continued use of our Fitzdares Casino services following any amendment constitutes your acceptance of the updated terms. For the most current version, please refer to the Terms and Conditions page on our website at fitzdares.com.

Content updated: July 21, 2026