Responsible Gaming at Fitzdares
At Fitzdares Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are fully committed to promoting responsible gaming across all of our platforms — including our website, the Fitzdares app, and our telephone, text, and email betting services. Our duty of care extends to every customer who chooses to bet or play with us, and we take that responsibility seriously. This page outlines the tools, resources, and safeguards we have put in place to help you stay in control of your gambling activity.
Our Commitment to Safer Gambling
Here at Fitzdares Casino, we operate under the strict regulatory framework of the UK Gambling Commission (account number 400, licence 000400-R-103839-019) and the Irish Revenue Commissioners (remote bookmaker's licence no. 1015927). These licences require us to uphold the highest standards of player protection. We are proud to hold both licences and to apply their safer gambling requirements across every channel we operate.
We are committed to preventing gambling-related harm and to ensuring that our services are never used by vulnerable individuals or those under the age of 18. At Fitzdares, we verify the age and identity of every customer at the point of registration using automated third-party checks — and we require documentary evidence where age cannot be confirmed electronically.
Who Can Use Our Services
Our Fitzdares Casino platform is strictly for adults. You must be 18 years of age or older and physically located in Great Britain, Northern Ireland, or the Republic of Ireland in order to place bets or play casino games with us. We do not accept registrations from customers outside these jurisdictions. If you are unsure whether gambling is right for you, we encourage you to read the information below and make use of the support resources we provide.
Recognising Problem Gambling
We understand that for a small number of people, gambling can become harmful. At Fitzdares Online Casino, we want to help you identify warning signs early. Please consider whether any of the following apply to you:
- You spend more time or money gambling than you intended
- You chase losses in an attempt to win back money you have lost
- Gambling is affecting your relationships, work, or finances
- You feel anxious, irritable, or distressed when you are not gambling
- You borrow money or sell possessions to fund your gambling
- You hide your gambling activity from friends or family
- You gamble to escape stress, anxiety, or other personal difficulties
If you recognise any of these signs in yourself, we urge you to use the tools we provide or contact one of the independent support organisations listed below. Our Fitzdares betting team is also available to speak with you directly — call us on 020 3238 3000 between 8am and midnight, seven days a week.
Tools We Provide to Help You Stay in Control
Deposit Limits
At Fitzdares Casino, we allow you to set limits on the amount you deposit into your account. This is one of the most effective ways to manage your gambling spend. You can request a change to your deposit limit at any time by contacting our support team. Reductions take effect immediately; increases are subject to a cooling-off period.
Self-Exclusion
If you feel that you need a break from gambling, we offer a self-exclusion facility under clause 22 of our General Terms. Once you self-exclude from Fitzdares Online Casino, we will close your account and take reasonable steps to prevent you from re-opening it during the exclusion period. We are also registered with GAMSTOP — the national self-exclusion scheme for online gambling in Great Britain. Registering with GAMSTOP will exclude you from all participating operators at once, not just our platform. You can register at www.gamstop.co.uk.
Taking a Break
We recognise that sometimes you may simply want to pause your activity without committing to a full self-exclusion. Our Fitzdares app and web platform allow you to take a temporary break from gambling. Please contact our support team at bet@fitzdares.com or by phone to discuss the options available to you.
Reality Checks
Here at Fitzdares, we encourage all players to keep track of how long they are spending on our platform. We recommend setting personal reminders or using device-level tools to monitor your session time.
Protecting Vulnerable Customers
Our Fitzdares Casino team is trained to identify and respond to signs of vulnerability. If we have concerns about a customer's gambling behaviour, we may reach out proactively — or in some cases restrict or suspend account activity without notice. We will always act in the best interest of our customers' welfare, and we will never pressure anyone to continue gambling.
We also ask all of our customers to take steps to prevent underage individuals from accessing their accounts. Please do not share your login credentials, keep your devices secure, and make use of parental control software where children are present in your household. Independent tools such as Gamban can block gambling websites and apps on all devices.
Independent Support Organisations
At Fitzdares Online Casino, we actively direct customers to free, confidential support services. If you or someone you know is struggling with gambling, please reach out to one of the following organisations:
- GamCare — www.gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (free, 24/7)
- Gamblers Anonymous — www.gamblersanonymous.org.uk
- GamblAware — www.begambleaware.org
- Gambling Therapy — www.gamblingtherapy.org (international online support)
- Gordon Moody Association — www.gordonmoody.org.uk (residential treatment)
- Citizens Advice — www.citizensadvice.org.uk (financial and debt support)
New customers looking to get started can also explore our Fitzdares Casino bonus offers, designed to give you a great start while playing responsibly.
Our Regulatory Framework
We operate our Fitzdares betting and casino services in full compliance with UK Gambling Commission requirements and the Consumer Rights Act 2015. Our licence details are publicly available on the Gambling Commission's register at gamblingcommission.gov.uk/public-register/business/detail/400. We cooperate fully with anti-money laundering obligations, and suspicious transactions are reported to the National Crime Agency as required by law.
If you have a concern about our responsible gambling practices or wish to make a complaint, please contact our team directly at bet@fitzdares.com or by calling 020 3238 3000. We aim to respond within two minutes during our operating hours of 8am to midnight. If you are not satisfied with our response, you may escalate your complaint to the UK Gambling Commission or to an approved Alternative Dispute Resolution provider, details of which are set out in our Terms of Use.
We are here to ensure that your experience with Fitzdares Online Casino remains safe, fair, and enjoyable — and we will always put your wellbeing first. To access your account and manage your settings, use the Fitzdares Casino login page at any time.
Content updated: July 21, 2026