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Fitzdares Casino Privacy Policy

At Fitzdares Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services — including the website at fitzdares.com, the FitzdaresApp, the SMS Text Betting Service, the Email Betting Service, and the Telephone Betting Service. All of these channels are operated by Fitzdares Limited, a company registered in England and Wales (company registration number 05478072), with a registered office at 27 Old Gloucester Street, London WC1N 3AX. We encourage you to read this document carefully so you understand your rights and how we handle your data.

Who We Are

We are Fitzdares Limited, the data controller responsible for your personal information. Our Fitzdares Casino platform is licensed and regulated by the UK Gambling Commission (account number 400, licence 000400-R-103839-019) for remote betting and casino services in Great Britain. We also hold a remote bookmaker's licence (number 1015927) issued by the Irish Revenue Commissioners under the Betting (Amendment) Act 2015 for customers in the Republic of Ireland. Our services are available to customers in Great Britain, Northern Ireland, and the Republic of Ireland only. If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

  • Email: bet@fitzdares.com
  • Phone: 020 3238 3000
  • Post: 27 Old Gloucester Street, London WC1N 3AX

Information We Collect

When you register and use our FitzdaresOnline Casino services, we may collect the following categories of personal information about you:

Information You Provide Directly

  • Full name, date of birth, and contact details (email address, phone number, postal address)
  • Username, password, and account login credentials used for your Fitzdares Casino login
  • Payment information, including debit card details (Visa, Mastercard, Maestro, Apple Pay)
  • Identity verification documents submitted for age and identity checks
  • Communications you send us via email, phone, text, or live chat
  • Source-of-funds documentation where required under our AML obligations

Information We Collect Automatically

  • Betting and gaming activity across all Fitzdares betting channels
  • Device and browser information, IP address, and location data
  • Session data, including time spent on the platform and pages visited
  • Transaction history, including deposits, withdrawals, and bonus usage
  • Cookies and similar tracking technologies (see our Cookies Policy for full details)

How We Use Your Information

At FitzdaresUK, we use your personal data for a range of lawful purposes. We process your information to provide and manage your account, process payments, and deliver our betting and casino services efficiently and securely. Specifically, we use your data to:

  • Verify your identity and age at registration — automated third-party checks are carried out, and documentary evidence may be requested where age cannot be confirmed electronically
  • Process deposits and withdrawals via debit card, in line with our closed-loop payment policy
  • Comply with our legal obligations under the UK Gambling Commission and Irish Revenue Commissioners licensing requirements
  • Conduct Anti-Money Laundering (AML) checks and report suspicious transactions to the National Crime Agency where required by law
  • Enforce our Terms of Use, including our one-account-per-customer rule and GAMSTOP self-exclusion obligations
  • Administer promotions, including casino bonuses, odds boosts, and leaderboard offers available through our Fitzdares Casino bonus programmes
  • Provide customer support through our team of expert sports brokers, available daily from 08:00 to midnight
  • Send you relevant communications about your account, promotions, and service updates
  • Improve our platform through analytics and usage data
  • Protect the security and integrity of our services

Legal Basis for Processing

Our FitzdaresOnline platform processes your personal data on the following legal grounds:

  • Contract performance — processing is necessary to provide the betting and casino services you have signed up for
  • Legal obligation — we are required to process certain data to comply with our gambling licences, AML regulations, and other applicable laws
  • Legitimate interests — we process data to prevent fraud, ensure platform security, and improve our services
  • Consent — where you have provided consent, for example for marketing communications, which you may withdraw at any time

How We Share Your Information

We do not sell your personal data to third parties. However, at Fitzdares Casino, we may share your information in the following circumstances:

  • Regulatory authorities — we share data with the UK Gambling Commission, the Irish Revenue Commissioners, and law enforcement agencies (including the National Crime Agency) where required by law
  • Identity and age verification providers — automated third-party services carry out checks at registration on our behalf
  • Payment processors — we share necessary payment data with card networks (Visa, Mastercard) and payment service providers to process transactions
  • Game and technology providers — partners such as Playtech and Pragmatic Play may receive limited data in connection with the games and promotions they power on our platform
  • GAMSTOP — we participate in the national self-exclusion scheme and share relevant data to prevent excluded individuals from opening accounts
  • Legal and professional advisors — where necessary for legal proceedings or compliance purposes

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. UK gambling regulations and AML legislation typically require us to retain records for a minimum of five years following the end of our relationship with you. We will securely delete or anonymise your data once it is no longer required.

Your Rights

As a customer of our Fitzdares Casino UK services, you have the following rights in relation to your personal data under applicable data protection law:

  • Right of access — you may request a copy of the personal data we hold about you
  • Right to rectification — you may ask us to correct inaccurate or incomplete data
  • Right to erasure — in certain circumstances, you may request that we delete your personal data
  • Right to restriction — you may ask us to restrict how we process your data in certain situations
  • Right to data portability — you may request a machine-readable copy of your data
  • Right to object — you may object to processing based on legitimate interests, including direct marketing
  • Right to withdraw consent — where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at bet@fitzdares.com. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.

Cookies

Our FitzdaresOnline Casino website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support our marketing activities. For full details of the cookies we use and how to manage your preferences, please refer to our Cookies Policy, which is available on our website.

Security

We are committed to keeping your personal data secure. Our Fitzdares Casino platform uses SSL encryption and maintains safe, secure payment processing systems, as indicated by the security certifications displayed on our website. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, please be aware that no method of transmission over the internet is entirely risk-free.

Responsible Gambling and Data

We process certain sensitive data in connection with our responsible gambling obligations. This includes information relating to self-exclusion through GAMSTOP, voluntary account restrictions, and any concerns we identify regarding problem gambling. We process this data to comply with our licensing requirements and to protect the welfare of our customers. Our full Safer Gambling policy is available separately on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you through appropriate channels — for example, by email or a prominent notice on our website. The current version of this policy is always available at fitzdares.com. We encourage you to review it periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

This Privacy Policy is governed by the laws of England and Wales. Our Terms of Use, of which this policy forms part, are stated to be fair under the Consumer Rights Act 2015. The English language version of all our documentation is the authoritative and conclusive version.

Content updated: July 21, 2026